You have exceptional written and oral communication skills.You have a “no task is too small” attitude and the endurance to consistently deliver amazing customer experiences without exception.You have at least 1+ year of experience in SaaS support and are passionate about converting users into raving fans.Be proactive and identify opportunities for our team to provide better support, educate our users, and scale our support model.Work effectively with a variety of internal teams, including Sales, Engineering, Development and Product Management.Troubleshoot technical/customer issues, escalate bug reports, and work cross-functionally to drive issue resolution.Guide customers through the setup and roll out process including network configuration, end user device settings and app use training.Handle user inquiries ranging from simple product and billing questions to more complex technical support and network issues.Deliver amazing service and support to our users by being the voice of Aircall - you will be on the front lines! This involves flexing your amazing troubleshooting skills and positive, friendly personality via phone calls, emails, and live chat. Be a stone cold expert on all of our products and internal management systems.You will be the first point of contact for our end users and customer admins. We are expanding our NYC based customer support team to ensure that the customers we work with have a great experience.
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